Have a question? Here are the answers to some of the more common questions we get asked
We want to make sure you are prepared and excited for your lessons with us! Below are answers to some of our most frequently asked questions!
Yes, to register for swim lessons, pleas fill out our online registration form. Once you submit the form, you are able to enroll in classes or a registration associate from our customer service center will be in contact with you shortly to help you schedule your classes.
To sign up for Group Lessons, simply click "Find a Class" below and choose your location from the drop down to book your spot today!
To sign up for Private Lessons, simply click on "Find a Class" below and select your location from the drop down to book your spot today!
Please bring a swimsuit, towel, goggles, and a swim cap or hair tie (for swimmers with long hair). Don't have one of these items? Don't worry! All of these items are available for purchase at our schools. Swimmers who are not potty-trained are required to wear a reusable swim diaper, which are also available for purchase at our school.
Life happens, we get it! Swimmers are eligible for 1 make-up class each calendar month due to an absence. Please note that make-ups need to be used within 2 weeks of the absence and are based on schedule availability.
No, you can jump in today! We offer a rolling start date so your swimmer can start at any point!
We hate to see you go! To withdraw a student from lessons under any program after the student has begun taking lessons within that program, log in to your account via the customer portal on our website and complete the withdrawal option for your student. In order to avoid being charged for the next month of lessons, you must withdraw your student on or before the 15th day of the month. If you submit a withdrawal form after you already have been billed the tuition for the next month of lessons, you may receive a partial refund. Drops submitted between the 25th and the end of the month will result in a 50% refund and between the 1st and 7th of the following month will result in a refund of 25% of tuition. After the 7th, you are no longer eligible for a refund.
