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FREQUENTLY
ASKED QUESTIONS

Have a question? Here are the answers to some of the more common questions we get asked

WE’RE HERE TO HELP ANSWER YOUR QUESTIONS

We want to make sure you are prepared and excited for your lessons with us! Below are answers to some of our most frequently asked questions!

Q. How do I sign up for Group Lessons?

A.

To sign up for Group Lessons, simply click "Find a Class" below and choose your location from the drop down to book your spot today!

Q. How do I sign up for Private Lessons?

A.

To sign up for Private Lessons, simply click on "Find a Class" below and select your location from the drop down to book your spot today!

Q. What do I need to bring to my lesson?

A.

Please bring a swimsuit, towel, goggles, and a swim cap or hair tie (for swimmers with long hair). Swimmers who are not potty-trained are required to wear a reusable swim diaper and a disposable swim diaper.

Q. Do you offer make-ups?

A.

Life happens, we get it! Swimmers are eligible for 1 make-up class each calendar month due to an absence. Please note that make-ups need to be used within 2 weeks of the absence and are based on schedule availability.

Q. Do I have to start at the beginning of the month (when is the next session)?

A.

No, you can jump in today! We offer a rolling start date so your swimmer can start at any point!

Q. What is your cancellation policy for Private Lessons?

A.

We require 48-hour notice for Private Lesson cancellations and rescheduling. If you call to cancel or reschedule within this window, you will be charged a $25 late cancel/reschedule fee.

If you are on Auto-Pay for Private or Group Lessons, you must notify us by the 15th of the month prior to stopping lessons.

Q. How do I withdraw from lessons?

A.

We hate to see you go! To withdraw from lessons, you can log into your account and complete the withdrawal form by the 15th of the month before you'd like to stop lessons. If you forget to withdrawal before the 15th of the month you will incur a late withdrawl fee. See fee schedule below:

Withdrawal date remains unchanged at the 15th of the month
$0 Late Withdrawal Fee if they withdrawal before Billing
Once billed, 50% refund within 7 days
25% refund between the 8th day and 14th day
No refund after the 14th day

Verbal or email withdrawal notifications are not valid.

Q. Do you offer Special Needs Swim lessons?

A.

Yes! These lessons are either private or semi-private. We also require a parent/guardian to be in the water with their swimmer to facilitate the learning process.

Q. Are there classes for adults?

A.

Of course! We offer swim lessons to anyone who is willing and able to dedicate their time to consistently attend classes to learn this life skill.

Q. How long does it take to learn to swim?

A.

We cannot attribute a time frame, simply because everyone is different when it comes to their learning process. When learning any skill, consistency is key; regular attendance and ongoing practice are contributing factors to your swimmers' learning success.

Q. Can you sign-up for an hour class or multiple lessons in a week?

A.

Yes, absolutely! You can do this by simply adding the class via your client portal or by calling our customer service line at (682) 500-1733. For more information, please visit our pricing page here.

Q. What can I do if I am late for a class?

A.

If you are more than 10 minutes late, you will need to call our customer service at (682) 500-1733, and see if you are eligible to reschedule the lesson. Please remember, a swimmer that is more than 10 minutes late following the start of the class, will not be able to join the class.

Q. Can I leave my swimmers and pick them up after class?

A.

No, we require parents/guardians to be present at all times for your child's safety and/or in case of an unforeseen event.

Q. Does my swimmer have to wear a swim diaper and a cover up?

A.

Yes, please. We require both because it is not uncommon for a little swimmer to have an incident. Such incident causes us to have to shutdown our pool for a minimum of 48 hours, which then prevents us to continue to teach others. When in doubt, we ask that you put your first time infant in a swim diaper and cover up!

Q. Do make-up classes transfer into the following year?

A.

Make-up classes do not transfer into the new calendar year, because they expire 3 weeks after the date of the absence.

Q. Why am I finding out at the last minute that my class has been cancelled?

A.

Unforeseeable events such as power outage and pool water quality are reasons why lessons will be cancelled; these events can occur at any time and we take swift action to contact you when they occur. We contact you via text and phone call. All we ask is for you to please take time to update this information in case we may need to call you AND respond to us when we send messages.

Q. Why are we required to sign-in before attending our lesson?

A.

Signing-in records your attendance, helps us track our clients and swimmers in the event of an emergency.

SafeSplash Swim School

Grand Prairie (The Epic)

We’re here 7 days a week — Call us!
(945) 234-0123
2960 Epic Place, Grand Prairie, TX 75052   moreinfo@safesplash.com

Class Hours

  • Tuesday
    10:00 AM - 1:00 PM | 4:00 PM - 8:00 PM CT
  • Thursday
    4:00 PM - 8:00 PM CT
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READY TO SWIM?

Find a Class

TESTIMONIALS

Joel L.

“My kids are learning fast and feel more and more confident in the water!”

Amanda C.

“The teachers are awesome and the curriculum really gets kids swimming well!”

Karen S

“The instructors are very patient with the beginners and maintain a fun and safe learning environment”