Frequently Asked Questions
You Have Questions. We Have Answers.
-
How do I sign up for Group Lessons?
To sign up for Group Lessons, click Find a Class above, select the class level and time that works best for you, and book your spot today!
-
How do I sign up for Private Lessons?
Signing up for Private Lessons is easy! Click Find a Class above, select the class level and time that works best for you, and book your spot today!
-
Do you offer a Free Trial?
Yes! We offer Free Trial classes for Group Lessons for new swimmers.
-
What do I need to bring to my lesson?
Please bring a swimsuit, towel, goggles, and a swim cap or hair tie (for swimmers with long hair). Not prepared? No problem—these items are available for purchase at our schools. Swimmers who are not potty-trained must wear a reusable swim diaper, which we also have available.
-
Do you offer make-ups?
Life happens, and we get it! Students are eligible for one (1) make-up lesson every calendar month due to the student’s absence. The make-up lesson must be completed within two (2) weeks from the date of the original absence and is subject to the availability of instructors and the facility at which the original lesson took place. No credit will be given if the student is subsequently unable to attend the scheduled make-up lesson. A student’s right to a make-up lesson cannot be transferred to any other student.
-
What level is my child?
Take the guesswork out of registration! Use our Level Finder to discover the right class for your swimmer, or let one of our registration associates assist you.
-
Do I have to start at the beginning of the month (when is the next session)?
No need to wait! We offer rolling start dates so your swimmer can jump in anytime.
-
How do I withdraw from lessons?
We understand that flexibility is key for busy families. To drop a student from lessons under any program, log into your account via the customer portal and complete the drop enrollment option for your student. You may also call or speak to a staff member at the location your student is enrolled to complete and receive confirmation of your drop. As you can only sign up for classes via the customer portal or via phone, you can only drop classes through those mechanisms and not through email or any other manner.
You must submit a drop request at least thirty (30) days prior to your intent to drop from monthly swim lessons. The cancellation will be effective upon the thirty-first (31st) day after receiving receipt of proper notification (the “Drop Date”). All monthly tuition must be paid through the Drop Date and will be prorated according to the date. Your drop has been processed only when you receive an email confirmation.
