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FREQUENTLY
ASKED QUESTIONS

Have a question? Here are the answers to some of the more common questions we get asked

WE’RE HERE TO HELP ANSWER YOUR QUESTIONS

We want to make sure you are prepared and excited for your lessons with us! Below are answers to some of our most frequently asked questions!

Q. How do I sign up for Group Lessons?

A.

To sign up for Group Lessons, simply click "Find a Class" below and choose your location from the drop down to book your spot today!

Q. How do I sign up for Private Lessons?

A.

To sign up for Private Lessons, simply click on "Find a Class" below and select your location from the drop down to book your spot today!

Q. Do I have to be a member of the gym to enroll?

A.

No, you don't have to be a 24 Hour Fitness member to enroll with us!

Q. How do I register for lessons?

A.

To register for swim lessons, please click here and fill out our online registration form. Once you submit the form, you are able to enroll in classes or a registration associate from our customer service center will be in contact with you shortly to help you schedule your classes.

Q. Where should I park?

A.

You can park in the main parking lot and then follow the signs to the pool.

Q. How do I enter the pool area?

A.

Follow the arrows from the parking lot to the pool area.

Q. What do I need to bring to my lesson?

A.

Please bring a swimsuit, towel, goggles, and a swim cap or hair tie (for swimmers with long hair). Don't have one of these items? Don't worry! All of these items are available for purchase at our schools. Swimmers who are not potty-trained are required to wear a reusable swim diaper, which are also available for purchase at our school.

Q. Do you offer make-ups?

A.

Life happens, we get it! Swimmers are eligible for 1 make-up class each calendar month due to an absence. Please note that make-ups need to be used within 2 weeks of the absence and are based on schedule availability.

Q. What happens if the weather is bad?

A.

If the weather is bad, we will offer a make-up.

Q. Do I have to start at the beginning of the month (when is the next session)?

A.

No, you can jump in today! We offer a rolling start date so your swimmer can start at any point!

Q. What is your cancellation policy for Private Lessons?

A.

We require 48-hour notice for Private Lesson cancellations and rescheduling. If you call to cancel or reschedule within this window, you will be charged a $25 late cancel/reschedule fee.

If you are on Auto-Pay for Private or Group Lessons, you must notify us by the 15th of the month prior to stopping lessons.

Q. How do I withdraw from lessons?

A.

We hate to see you go! To withdraw from lessons, you can log into your account and complete the withdrawal form by the 15th of the month before you'd like to stop lessons. If you forget to withdrawal before the 15th of the month you will incur a late withdraw fee. See fee schedule below:

Withdrawal date remains unchanged at the 15th of the month
$0 Late Withdrawal Fee if they withdrawal before Billing
Once billed, 50% refund within 7 days
25% refund between the 8th day and 14th day
No refund after the 14th day

Verbal or email withdrawal notifications are not valid.

SafeSplash Swim School

Folsom

We’re here 7 days a week — Call us!
(916) 314-0653
1006 Riley St, Folsom, CA 95630   moreinfo@safesplash.com

Class Hours

  • Saturday
    9:00 AM - 12:00 PM
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READY TO SWIM?

Find a Class

TESTIMONIALS

Joel L.

“My kids are learning fast and feel more and more confident in the water!”

Amanda C.

“The teachers are awesome and the curriculum really gets kids swimming well!”

Karen S

“The instructors are very patient with the beginners and maintain a fun and safe learning environment”