We are the industry’s innovator of back office support services for swim schools. Our goal is to provide a support infrastructure that allows you to do what you do best...build outstanding relationships with your customers. Our back office services team acts as a business partner that is an extension of your staff. They answer customer inquiries (email and phone), manage billing, customer registrations, and facility scheduling. Ask any typical swim school operator if a partner like this would simplify their life and they'll answer with an resounding, "YES!" This type of support allows the franchisee to do what they do best: build fantastic relationships with their customers, drive outstanding marketing programs and deliver a great product, without worrying about an avalanche of administrative demands.
Not only does this model cut down on operational complexity, but it also offers the benefit of economies of scale. Customer service levels, customer retention and revenue improves, because there is always someone there to answer the phone/email when a customer reaches out. Cost structures improve because the cost of the infrastructure is amortized over all schools in the system rather than just one. Our franchisees take advantage of "enterprise level" services and cost structure in an industry where competitors only afford typical "small business" services.
We provide a dedicated contact center to respond to customer inquiries (phone or email), 7 days a week.
All customer registrations and class changes are handled through our proprietary technology platform with support from our back office service associates.
Our proprietary software platform provides you with a complete operational platform for your business. It offers an interactive dashboard that allows you to benchmark your success, compare your performance to other swim schools and managed automated marketing campaigns.
The financial performance representation contained in Item 19 of our April 2015 Franchise Disclosure Document lists several franchisee locations with real enrollment and full expense and revenue data. A new franchisee’s results may differ from the represented performance. There is no assurance that you will do as well and you must accept that risk. This offering is made by prospectus only.
This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. It is for information purposes only. Currently, the following states regulate the offer and sale of franchises: California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Oregon, Rhode Island, South Dakota, Virginia, Washington, and Wisconsin. If you are a resident of or want to locate a franchise in one of these states, we will not offer you a franchise unless and until we have complied with applicable pre-sale registration and disclosure requirements in your state. Franchise offerings are made by Franchise Disclosure Document only.